Can I exchange my gift?
There is a trial period of 90 days on all products (except subscriptions, experiences, vouchers, Christmas
gifts and gift cards). Within this
period, you may return your gift for free without giving reasons and
make a new choice. After you have placed a final order, your login data become unusable. To exchange you can pre-register your gift here.
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our helpdesk by phone. The helpdesk can be reached on telephone number
0524 221411 (local rate). The helpdesk is available Monday to Friday
from 08.00 to 22.00 hours, on Saturdays from 09.00 to 22.00 hours, and on
Sunday from 12:00 up to 18:00 hours. Please keep your login details at hand.
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