The online ordering of your gift is very simple. In just a few steps you will have a gift selected and ordered. Enter your login details to the website both mentioned on your voucher. After login you wil come to the homepage of your employer. You can choose from an extensive range of gifts. Click on the gift of your choice for more information and add it to your shopping cart. Continue till all your points are spent. Then click 'continue ordering'. Enter the required (address)details on the form and click on 'go to order summary' page. Please check your data and your choice of gift (s) is (are) correct and adjust if needed. Your choice is final only when you have clicked the 'place your order' button.
By default, we have a delivery time up to a maximum of 5 working days. If a gift can not be delivered within the agreed 5 working days, you will receive an e-mail with the expected delivery time.
At a correct order, you will receive an order confirmation by e-mail automatically. Please save this order confirmation. You will need it with any warranty and service questions.
Has your order been correctly placed?
You will allways receive automatically an order confirmation by e-mail when placing a correct order. It can take up to 10 minutes before recieving this e-mail. You can verify your order by reentering the site again. If you see your choice of gift appear, your order has been successful.
Is your email address correct?
The order confirmation is sent automatically to the e-mail address specified by you. After ordering you can not change anything anymore. To receive a new order confirmation on another e-mail address is also not possible.
It may be that the confirmation e-mail ended up in your spam inbox (unwanted mail inbox). Please check your spam inbox for the order confirmation e-mail.
There is a trial period of 90 days on all products (except subscriptions, experiences, vouchers, Christmas hampers and gift cards). Within this period, you may return your gift for free without giving reasons and make a new choice. To do this, follow the return procedure mentioned on the packing slip that is included with your order.
After you have placed a final order, your login data become unusable. You
will always receive an order confirmation of your final choice through e-mail.
Is the answer to your question not here, please fill out the form or contact our helpdesk by phone. The helpdesk can be reached on telephone number 0524 221411 (local rate). The helpdesk is available Monday to Friday from 08.00 to 22.00 hours, on Saturdays from 09.00 to 22.00 hours, and on Sunday from 12:00 up to 18:00 hours. Please keep your login details at hand.