Can I exchange my gift?

There is a trial period of 14 days on all products (except subscriptions, experiences, vouchers, Christmas hampers and gift cards). Within this period, you may return your gift for free without giving reasons and make a new choice. To do this, follow the return procedure mentioned on the packing slip that is included with your order.

What should I do when I receive a wrong gift?

Did you receive an other article than your order conformation lists? To return the article you can pre-register your gift here.

Log in with your order number and zip code. After login, click on 'returns'  at the right side. Click on which articles you want to return with mention of reason and press send. After that your return is registered and can be returned to Keuzekado free of charge. Follow the online instructions.

What do I do if I have received a damaged gift?

Does your gift show signs of use or damage? To return the article you can pre-register your gift here.

Log in with your order number and zip code. After login, click on 'returns'  at the right side. Click on which articles you want to return with mention of reason and press send. After that your return is registered and can be returned to Keuzekado free of charge. Follow the online instructions.

What should I do if my gift does not work?

Is your gift defective within the warranty period? To return the article you can pre-register your gift here.

Log in with your order number and zip code. After login, click on 'returns'  at the right side. Click on which articles you want to return with mention of reason and press send. After that your return is registered and can be returned to Keuzekado free of charge. Follow the online instructions.

What should I do if I have received my gift incomplete?

Is your gift delivered incomplete? Please contact us directly through info@serviceengarantie.nl or click here. We will do our very best to after deliver the missing componentas soon as possible .

What is my guarantee certificate

With the delivery of your gift, you will receive a packing slip. The packing slip is also your guarantee certificate. We may ask you to provide it to us when you call on our Service & Warranty. Please keep, in that case, the 'order id' at hand. The 'order id' can be found on the packing slip and on the order confirmation e-mail.

How fast do I get a response from the help desk?

We aim to provide your question with an answer within 1 business day, but no later than 2 working days. Therefore you will always receive within 2 working days a response from us.


What happens with my personal data?

When ordering your gift we may ask for your name and address details to be able to sent the gift to the right address. Your e-mail address and phone number are required to confirm your order or to rectify possible unclarities in the future. Keuzekado is registered with the Dutch Data Protection Authority under number 1343958. With this registration Keuzekado declares that your data will be only used to process your order. This personal data will therefore not be provided to third parties for any other purpose than the delivery of your gift.

Did the above answer solve your problem?

Is the answer to your question not here, please fill out the form or contact our helpdesk by phone. The helpdesk can be reached on telephone number 0524 221411 (local rate). The helpdesk is available Monday to Friday from 08.00 to 22.00 hours, on Saturdays from 09.00 to 22.00 hours, and on Sunday from 12:00 up to 18:00 hours. Please keep your login details at hand.

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