Monday to Friday - 8am to 8pm
Mon to Fri - 8am to 8pm
Frequently Asked Questions
In the sections below you will find answers to frequently asked questions. Is your question not listed? Please contact our customer service.
You have received a Voucher with personal login details from your employer.
Enter your personal email address and password on the access page to enter the website.
On this website you can take a look at your leisure, obtain additional information about the product range and ultimately decide what your year-end gift this year will be. The gift will be delivered at the address you provide.
Have you typed your login correctly?
Did you check the validity of your data on the voucher card?
Did you download the latest version of your browser?
We support versions:
• Chrome 30 or higher
• Edge 11 or higher
• Firefox 24 or higher
• Safari 7 or higher.
Do you have an adblocker or firewall on that does not accept cookies?
You can check this as follows:
In Firefox:
• Click in the browser on the menu item ‘Edit’;
• Click there on the ‘preferences’ menu item;
• Click then on the drop-down item “Advanced”;
• Go to the section on Cookies;
• Select the option ‘accept all cookies’ with the extra option ‘alert me’,
• Click OK.
Cookie settings in Google Chrome: to check Google Chrome browser accepts cookies or to get it to accept, the following should be done:
• Click in the browser on the leaf icon (dashes);
• Choose options;
• Scroll down and click Show advanced settings;
• Under the heading Privacy, click on content settings under Cookies;
• Select ‘allow’.
Cookie settings in Safari: to check Safari browser accepts cookies or to get it to accept, the following should be done:
• Select the option ‘Safari’ in the menu;
• Select the option ‘preferences’;
• Select the ‘security’ tab;
• Under “accept Cookies” you can turn on Cookies.
Please contact our helpdesk through the contact form. When your login details have been made we will send you this by e-mail. When your employer has chosen to not personalize the login credentials than we verify your information with your employer. Once this has been verified and approved, we will send you new login details. Please list the name of your employer in your e-mail.
The online ordering of your gift is very simple. In just a few steps you will have a gift selected and ordered. Enter your login details to the website both mentioned on your voucher. After login you wil come to the homepage of your employer. You can choose from an extensive range of gifts. Click on the gift of your choice for more information and add it to your shopping cart. Continue till all your points are spent. Then click ‘continue ordering’. Enter the required (address)details on the form and click on ‘go to order summary’ page. Please check your data and your choice of gift (s) is (are) correct and adjust if needed. Your choice is final only when you have clicked the ‘place your order’ button.
Did you check the validity of your data on the voucher?
It is no longer possible to place an order if the voucher has expired.
Have you tried it on a later date?
Maybe now its very busy on the web site and therefore not all orders succeed. Please try again at a later time.
Did you receive an error message, during the order process, other than the message that the voucher has expired? Please contact our helpdesk.
By default, we have a delivery time up to a maximum of 5 working days. If a gift can not be delivered within the agreed 5 working days, you will receive an e-mail with the expected delivery time.
At a correct order, you will receive an order confirmation by e-mail automatically. Please save this order confirmation. You will need it with any warranty and service questions.
Has your order been correctly placed?
You will allways receive automatically an order confirmation by e-mail when placing a correct order. It can take up to 10 minutes before recieving this e-mail. You can verify your order by reentering the site again. If you see your choice of gift appear, your order has been successful.
Is your email address correct?
The order confirmation is sent automatically to the e-mail address specified by you. After ordering you can not change anything anymore. To receive a new order confirmation on another e-mail address is also not possible.
It may be that the confirmation e-mail ended up in your spam inbox (unwanted mail inbox). Please check your spam inbox for the order confirmation e-mail.
Log in again with your login name and password (only possible during the opening period of the website). The opening period of the website is listed with your personal login details on the voucher. Thereafter the ‘order confirmation’ will become visible. If this is not the case, it means that your order not final. You need to finalise your order by choosing a gift and than click on ‘complete order’.
There is a trial period of 90 days on all products (except subscriptions, experiences, vouchers, Christmas hampers and gift cards). Within this period, you may return your gift for free without giving reasons and make a new choice. To do this, follow the return procedure mentioned on the packing slip that is included with your order.
After you have placed a final order, your login data become unusable. You will always receive an order confirmation of your final choice through e-mail.
It may take up to 2 business days before you receive the gift card by e-mail. If you have not received your gift card within this timeframe (please do check the spam folder also), you can download it from your personal orderstatus page by signing in using the Order Status & Returns button on this site. Log in with your order number and zip code or login code.
By default, we have a delivery time up to a maximum of 5 working days. If a gift can not be delivered within the agreed timetable you will receive an e-mail with the expected delivery time. When your order is shipped you will receive an e-mail with tracking information.
You have chosen to pick up the gift at a Post NL pick up point of your choice. Once it is there you will will be notified by e-mail. The gift is ready to be picked up. It may be that the e-mail has been delivered to your spam (unwanted mail inbox) inbox. Please check your spam inbox regularly for an e-mail from Post NL.
The gift will remain 7 calendar days at the Post Nl pick up point. After these 7 days it will returned to sender.
Our helpdesk will contact you and will review your details with you for verification purposes. In that case one asks for your login name and password. Therefore keep this information well.
You can also choose to have your package delivered to an automatic parcel machine. Below you can read how this works:
In the webshop, choose ‘Pick up at a PostNL point’.
You will automatically see all the machines in your area. Choose the machine where you want to pick up your parcel.
You will receive a code when your parcel is ready.
Enter the code on the machine screen to retrieve your parcel.
Take your parcel from the machine and you’re done!
We will keep your parcel in the machine for 72 hours. Then we will take it to a PostNL point nearby.
If you have yet to receive your gift after 5 working days or still have not received information about any possible subsequent delivery, please contact our helpdesk through our contact form.
There is a trial period of 90 days on all products (except subscriptions, experiences, vouchers, Christmas gifts and gift cards). Within this period, you may return your gift for free without giving reasons and make a new choice. After you have placed a final order, your login data become unusable. To exchange you can pre-register your gift here.
When you select a gift on the website you will find all available information by clicking on the image of the gift. Depending on the selected gift you can, if there is a hyperlink available, click through for more information concerning the gift or the vendor.
The validity of gift cards is different per card. The validity of every card is listed with the involved card on the website.
The value of the gift card is listed in the gift card information.
Checking the balance of a gift card is different per card. For the method of balance control we refer to the website of the gift card in question.
There is a trial period of 90 days on all products (except giftcards, subscriptions, experiences, books, vouchers, wine, food and Christmas hampers). Within this period, you may return your gift for free without giving reasons and make a new choice. To do this, follow the return procedure mentioned on the packing slip that is included with your order.
Did you receive an other article than your order conformation lists? To return the article you can pre-register your gift here.
Log in with the ordernumber and your logincode. After login, click on ‘returns’ at the right side. Click on which articles you want to return with mention of reason and press send. After that your return is registered and can be returned to us free of charge. Follow the online instructions.
Does your gift show signs of use or damage? To return the article you can pre-register your gift here.
Log in with your ordernumber and logincode. After login, click on ‘returns’ at the right side. Click on which articles you want to return with mention of reason and press send. After that your return is registered and can be returned to us free of charge. Follow the online instructions.
Is your gift defective within the warranty period? To return the article you can pre-register your gift here.
Log in with your ordernumber and logincode. After login, click on ‘returns’ at the right side. Click on which articles you want to return with mention of reason and press send. After that your return is registered and can be returned to us free of charge. Follow the online instructions.
Is your gift delivered incomplete? Please contact us directly through info@serviceengarantie.nl or click here. We will do our very best to after deliver the missing componentas soon as possible.
With the delivery of your gift, you will receive a packing slip. The packing slip is also your guarantee certificate. We may ask you to provide it to us when you call on our Service & Warranty. Please keep, in that case, the ‘order id’ at hand. The ‘order id’ can be found on the packing slip and on the order confirmation e-mail.
We aim to provide your question with an answer within 1 business day, but no later than 2 working days. Therefore you will always receive within 2 working days a response from us.
When ordering your gift we may ask for your name and address details to be able to sent the gift to the right address. Your e-mail address and phone number are required to confirm your order or to rectify possible unclarities in the future. We have a registration with the Dutch Data Protection Authority under number 1343958. With this registration we declares that your data will only be used to process your order. This personal data will therefore not be provided to third parties for any other purpose than the delivery of your gift.
The website is hosted in a secure data center. We use the most modern firewalls to protect our network. The website uses a TLS/SSL-certificate to secure the connection. When typing the website you see a padlock appear in the browser. Using https means no one else on the internet can see your information or follow it. These TLS/SSL certificates can not be copied or made after because each login name issues a corresponding SSL secure certificate. SSL is the most widely used security protocol on the internet. Similar to the well-known websites of financial institutions. If you do receive a notification on your computer than this has to do with great certainty with the high security degree on your pc or laptop.
Contact details
The website www.keuzekado.com is managed by BIGsmilegroep BV. Keuzekado is a trade name of BIGsmilegroep B.V.
Our business address is Modem 4, 7741 MJ Coevorden
Our postal address is PO Box 190 7740 AD Coevorden
Our registration number at the Chamber of Commerce is 04056776
Our VAT number is NL807251227B01
BIGsmilegroep BV, located at Modem 4, 7741 MJ Coevorden, is responsible for the processing of personal data as shown in this privacy statement.
Jenny Düsman is the Data Protection Officer of Keuzekado. She can be reached via jenny@bigsmilegroep.nl.
Personal data that we process
Keuzekado processes your personal data because you use our services and/or because you provide it to us yourself.
Below you will find an overview of the personal data that we process:
– First and last name
– Address data
– Phone number
– E-mail address
Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old. Unless they have parental or guardian permission. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal data about a minor without this permission, please contact us via info@serviceengarantie.nl and we will delete this information.
For what purpose do we process personal data
Keuzekado processes your personal data for the following purposes:
– To deliver goods and services to you
– For service and aftercare purposes
How long we keep personal data
Keuzekado does not store your personal data longer than is strictly necessary to realize the purposes for which your data is collected. In connection with the warranty period provided by us, we use the following retention periods for the processed personal data: 24 months
Sharing personal data with third parties
Keuzekado does not sell your data to third parties and only provides it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We conclude a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Keuzekado remains responsible for these processing operations.
Cookies and/or similar techniques
Keuzekado only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical functioning of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferred settings. We can also optimize our website with this. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that has previously been stored via the settings of your browser.
View, modify or delete data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Keuzekado and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you.
You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to info@serviceengarantie.nl.
To ensure that the request for access has been made by you, we ask you to send a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.
Keuzekado would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. You can do this via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
How do we protect personal data
Keuzekado takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@serviceengarantie.nl
A lot of information about the charities from the assortment can be found on the website. If you click on ‘More info’ a page opens with a larger image and a comprehensive description of the charity involved. Of course you can also check out the websites of the charities in question
At the end of the order period we report to your employer how many employees have opted for the selected charities. The amount raised is than paid by us to the charities and your employer will receive proof of this. The actual deposit to the charities happens after closing of the order term.
Problems with login?
First check whether you have entered the correct login details.
Still having problems?
Then it may be that your login name and password are no longer valid. Check the validity of your login details. Is your voucher no longer valid, then unfortunately you can not order anymore.
A strict firewall or not accepting ‘cookies’ can also be the reason why you are unable to log in. Our advise is to try again at a later stage or to possibly try to use another computer to log in.
If this is not succesful then you can of course also submit your order to our telephone helpdesk.
Accessible from:
Monday to Friday – from 8 a.m. to 8 p.m
Saturday – from 8 a.m. to 5 p.m.
Telephone number (local rate) 0524 221411
Keep your login details at hand please.
Many products come with one or more sustainability labels. These labels indicate that the product you are looking at is a sustainable or social product. By choosing a product with one or more labels, you contribute to a better world. A nice gift for you and also nice for people and the environment!
If you click on a product with one or more labels, you will see in the product description what kind of sustainable or social product it is. What each label means is explained below:
Sustainability label “Circulair” (Circular)
Circular products are made from recycled raw materials, reusable parts or the product itself is recyclable. The principle is that materials and products are shared, rented, repaired, leased, reused and recycled for as long as possible so that the value is retained for as long as possible.
Sustainability label Social return
This product is made by people with a (greater) disadvantage to the labor market.
Sustainability label Made in Holland
The product was produced in the Netherlands, so it does not have to be transported far.
Sustainability label Fairtrade|
By fair trade, we mean trade with producers in developing countries in Africa, Asia and Latin America under fair trade conditions. The aim is for farmers and other suppliers in these countries to receive a fair reward for their product.
Sustainability label “Biologisch”(Organic)
Organic products are grown without the use of artificial fertilizers, chemical pesticides and genetically modified organisms. The farmers and growers choose to let nature do its work as much as possible, intervening as little as possible.
Sustainability label “Gezonde Levenstijl” (Healthy lifestyle)
Products that encourage a healthy lifestyle and/or eating habits. A healthy lifestyle gives people a better quality of life, enabling them to participate fully in society.
Sustainability label Low impact
To produce a low impact product, (unnecessary) use of raw materials is kept to an absolute minimum in order to leave the smallest possible ecological footprint. More responsible and recycled materials are used for its production and these materials are traceable.
Sustainability label “Lange Levensduur” (Long life)
This product has improved quality to last longer. A product that lasts a long time does not need to be replaced. And that prevents strain on the environment.
Sustainability label Certified B Corporation
The B Corp certification is an international certification for profit-driven companies that have a major, positive impact on people and the environment. These companies – small and large – have made sustainability a permanent part of their DNA and know how to create value in multiple ways.
We are ISO 14001 certified . ISO 14001 is a globally recognized standard with requirements for an environmental management system. The ISO 14001 standard requires companies to identify, evaluate, communicate and document environmental aspects.