Monday to Friday - 8am to 8pm Mon to Fri - 8am to 8pm

Delivery

In the sections below you will find answers to frequently asked questions. Is your question not listed? Please contact our customer service.



By default, we have a delivery time up to a maximum of 5 working days. If a gift can not be delivered within the agreed timetable you will receive an e-mail with the expected delivery time. When your order is shipped you will receive an e-mail with tracking information.

You have chosen to pick up the gift at a Post NL pick up point of your choice. Once it is there you will will be notified by e-mail. The gift is ready to be picked up. It may be that the e-mail has been delivered to your spam (unwanted mail inbox) inbox. Please check your spam inbox regularly for an e-mail from Post NL.

The gift will remain 7 calendar days at the Post Nl pick up point. After these 7 days it will returned to sender.

Our helpdesk will contact you and will review your details with you for verification purposes. In that case one asks for your login name and password. Therefore keep this information well.

You can also choose to have your package delivered to an automatic parcel machine. Below you can read how this works:

In the webshop, choose ‘Pick up at a PostNL point’.
You will automatically see all the machines in your area. Choose the machine where you want to pick up your parcel.

You will receive a code when your parcel is ready.
Enter the code on the machine screen to retrieve your parcel.

Take your parcel from the machine and you’re done!
We will keep your parcel in the machine for 72 hours. Then we will take it to a PostNL point nearby.

If you have yet to receive your gift after 5 working days or still have not received information about any possible subsequent delivery, please contact our helpdesk through our contact form.