Monday to Friday - 8.30am to 5pm
Mon to Fri - 8.30am to 5pm
Exchange
In the sections below you will find answers to frequently asked questions. Is your question not listed? Please contact our customer service.
There is a trial period of 90 days on all products (except subscriptions, experiences, vouchers, Christmas gifts and gift cards). Within this period, you may return your gift for free without giving reasons and make a new choice. After you have placed a final order, your login data become unusable. To exchange you can pre-register your gift here.