Can I exchange my gift?

There is a trial period of 14 days on all products (except subscriptions, experiences, vouchers, Christmas gifts and gift cards). Within this period, you may return your gift for free without giving reasons and make a new choice. After you have placed a final order, your login data become unusable. To exchange you can pre-register your gift here.


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Is the answer to your question not here, please fill out the form or contact our helpdesk by phone. The helpdesk can be reached on telephone number 0524 221411 (local rate). The helpdesk is available Monday to Friday from 08.00 to 22.00 hours, on Saturdays from 09.00 to 22.00 hours, and on Sunday from 12:00 up to 18:00 hours. Please keep your login details at hand.

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