By default, we have a delivery time up to a maximum of 5 working days. If a gift can not be delivered within the agreed timetable you will receive an e-mail with the expected delivery time. When your order is shipped you will receive an e-mail with tracking information.
You have chosen to pick up the gift at a Post NL pick up point of your choice. Once it is there you will will be notified by e-mail. The gift is ready to be picked up. It may be that the e-mail has been delivered to your spam (unwanted mail inbox) inbox. Please check your spam inbox regularly for an e-mail from Post NL.
The gift will remain 14 calendar days at the Post Nl pick up point. After these 14 days it will returned to sender.
If you have yet to receive your gift after 5 working days or still have not received information about any possible subsequent delivery, please contact our helpdesk through our contact form.
Is the answer to your question not here, please fill out the form or contact our helpdesk by phone. The helpdesk can be reached on telephone number 0524 221411 (local rate). The helpdesk is available Monday to Friday from 08.00 to 22.00 hours, on Saturdays from 09.00 to 22.00 hours, and on Sunday from 12:00 up to 18:00 hours. Please keep your login details at hand.