How does ordering work?

The online ordering of your gift is very simple. In just a few steps you will have a gift selected and ordered. Enter your login details to the website both mentioned on your voucher. After login you wil come to the homepage of your employer. You can choose from an extensive range of gifts. Click on the gift of your choice for more information and add it to your shopping cart. Continue till all your points are spent. Then click 'continue ordering'. Enter the required (address)details on the form and click on 'go to order summary' page. Please check your data and your choice of gift (s) is (are) correct and adjust if needed. Your choice is final only when  you have clicked the 'place your order' button.

Why can I not order?

Did you check the validity of your data on the voucher?
It is no longer possible to place an order if the voucher has expired.

Have you tried it on a later date?
Maybe now its very busy on the web site and therefore not all orders succeed. Please try again at a later time.

Did you receive an error message, during the order process, other than the message that the voucher has expired? Please contact our helpdesk.

What is the delivery time of ordered gifts?

By default, we have a delivery time up to a maximum of 5 working days. If a gift can not be delivered within the agreed 5 working days, you will receive an e-mail with the expected delivery time.

Wil I receive an order confirmation of my choice?

At a correct order, you will receive an order confirmation by e-mail automatically. Please save this order confirmation. You will need it with any warranty and service questions.

Why did I not receive a order confirmation?

Has your order been correctly placed?
You will allways receive automatically an order confirmation by e-mail when placing a correct order . You can verify this by log in again. If you see your choice of gift appear, your order has been successful.

Is your email address correct?
The order confirmation is sent automatically to the e-mail address specified by you. After ordering you can not change anything anymore. To receive a new order confirmation on another e-mail address is also not possible.

It may be that the confirmation e-mail ended up in your spam inbox (unwanted mail inbox). Please check your spam inbox for a Keuzekado order confirmation e-mail.

How do I check if I have placed a correct order?

Log in again with your login name and password (only possible during the opening period of the website). The opening period of the website is listed with your personal login details on the voucher. Thereafter the 'order confirmation' will become visible. If this is not the case, it means that your order  not final. You need to finalise your order by choosing a gift and than click on 'complete order'.


Can I change or exchange my gift?

There is a trial period of 14 days on all products (except subscriptions, experiences, vouchers, Christmas hampers and gift cards). Within this period, you may return your gift for free without giving reasons and make a new choice. To do this, follow the return procedure mentioned on the packing slip that is included with your order.

After you have placed a final order, your login data become unusable. You will always receive an order confirmation of your final choice through e-mail.

Did the above answers solve your problem?

Is the answer to your question not here, please fill out the form or contact our helpdesk by phone. The helpdesk can be reached on telephone number 0524 221411 (local rate). The helpdesk is available Monday to Friday from 08.00 to 22.00 hours, on Saturdays from 09.00 to 22.00 hours, and on Sunday from 12:00 up to 18:00 hours. Please keep your login details at hand.

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